CrafterQ

What CrafterQ does

CrafterQ builds conversational AI agents from an organization's content and business knowledge. A website team can add an agent to help visitors find information, explore products or reach the next step in a support or sales process.

The platform suits businesses with material spread across pages, documentation, FAQs and files. It also supports different agents for different audiences or business units. An agent's usefulness depends on the quality of that material and how clearly its purpose is defined.

Knowledge sources and response controls

Documented sources include websites, PDFs, Word documents, text files and custom question-and-answer pairs. The agent guide separates source management from settings, testing and deployment. Teams can add or update sources as their business information changes.

Agent instructions establish the role, tone and knowledge boundaries. The documentation explains that an expressive response setting does not expand the available factual information; a matching custom Q&A can supply a fixed answer. This is useful for distinguishing how an answer sounds from what it is grounded in. Changing the personality should not be used as a substitute for correcting a source.

Testing, deployment and visitor actions

The feature overview describes a playground for experimenting with instructions and configuration before going live. Website deployment uses an embedded script, with additional digital channel and business platform options. Teams can manage roles, examine conversations and use feedback to identify missing or confusing content.

Built-in actions include Lead Capture and Human Escalation on applicable plans. These give a conversation a defined next step, such as collecting contact information or directing a visitor to a person. Check the action's actual destination and required fields rather than assuming an informative answer has completed the customer's request.

An example website agent workflow

A software company could create an agent using its product pages, implementation documentation and approved sales FAQs. It could set a narrow role, prepare custom answers for important policy questions and test the agent against common visitor requests in the playground.

The team could then configure an appropriate escalation or lead action and embed the agent on a limited set of pages. Include evaluation questions that the sources cannot answer, outdated product wording and a visitor seeking an account-specific exception. Review the conversation logs and update the underlying content before expanding deployment. CrafterQ's best-practice documentation provides further guidance for preparing knowledge and testing behavior.

Limits, free plan and paid access

Connected content can be incomplete, contradictory or stale, and generated answers can still be unsuitable. Define what the agent should do when information is missing. Keep private or audience-specific material within the intended access boundaries, and inspect the human escalation route from the visitor's perspective.

The pricing page lists a free plan with one agent and 75 messages per month. Solo is displayed at $29 per month with 750 monthly messages and Agent Actions; higher plans increase allowances and offer additional capabilities. Annual billing has separate discounted figures, and add-ons are listed for items such as more messages or agents. Confirm the selected billing period, content limits and action entitlements before publishing a production agent.