Fin by Intercom

Fin is Intercom's AI customer service agent. It is useful for answering support questions from approved knowledge and connecting the conversation to the support process when the answer needs more help.

What you can do

• AI support answers
• Knowledge-based assistance
• Support workflows

A useful starting workflow

Start with a small, current help collection. Test common questions and questions that need escalation, then inspect the sources behind the answers.

What to compare

Test ordinary questions, missing information and requests that need a person. Check the sources and handoff before making the assistant available to customers.

Pricing and access

Check the product website for current plans, usage limits and account requirements. The features available in a trial or free account can differ from a paid plan.