Zendesk AI

Zendesk provides AI features within its customer service platform. It is useful for teams improving support workflows around their existing knowledge, tickets and customer conversations.

What you can do

• AI service tools
• Support workflows
• Knowledge assistance

A useful starting workflow

Choose a support task with clear success criteria. Check the source knowledge and escalation path before using automation for more conversations.

What to compare

Test ordinary questions, missing information and requests that need a person. Check the sources and handoff before making the assistant available to customers.

Pricing and access

Check the product website for current plans, usage limits and account requirements. The features available in a trial or free account can differ from a paid plan.